A 50% initiation payment is required for this product to be ordered and processed. Please cross-reference this quotation with any brochures that are attached to ensure that the items quoted are correct as per your requests. Please review this quotation and advise any amendments in writing, as the initiation payment made by you is your confirmation of acceptance of this quotation and your agreement to proceed. The customer has agreed to the colour, style and texture of the products unconditionally in this agreement and this cannot be altered after the door has been ordered. Approximate delivery date will be indicated by company representative and is estimated as accurately as possible in good faith having regard to existing conditions and commitments at the time of sale. Changes must be expressed in writing to Superior gates and garage doors before ordering doors. We reserve the right to touch up and or repair all products, supplied, and installed on site. The colour of replacement panels may differ in colour when compared to existing panels.

The customer shall be fully liable for all and any actual costs the company incurs in the dept collection, including commission and or recovery of any amount due by the customer under this agreement. The customer will be charged and liable for any interest lost from the due date until the date the amount owing is paid at a rate of 2 percent above the unsecure rate of the company’s bank accruing on a daily basis and being quarterly until payment is made. Property of the goods supplied shall not pass to the purchaser until total amount of this invoice has been paid. Full Payment is required strictly on completion of all works. No allowance has been made for any changes made to the installation area from the time of measuring (ceiling or floor heights or opening side room or head room.) It is the customer’s / Builder’s responsibility to install required noggins and fixing points as per our installation layout instructions prior to the installation of product and to ensure that the garage door will fit correctly.

The customer must ensure the garage is free from safety hazards and obstructions before the installation date so the door can be installed as we will be working at heights on ladders. The workspace must be clean and clear of all building materials or machinery on the day of installation. We require ¾ of a standard size garage floor from the front to be clear for panel lift doors and half for roller doors on the date of the booking. Please pass the information to the supervisor on site as it is very important to have the garage workspace floor clear when we install the garage door for OH&S reasons. The Company and its Directors will not be responsible or liable for failure by damage, cracking or collapsing from any cause whatsoever of all masonry or rendered surface while drilling or fixing, reasonable care will be taken while drilling or fixing.

If the garage floor space is found to be unsafe or is obstructed with any building materials when our technicians arrive on site on the date of installation. And the installation is not possible, a new date is to be scheduled and a non-install fee of $400 plus GST will apply if the garage installation site is not prepared with fixing points and or clear of obstructions and it is not accessible or possible by our technicians to install the garage door on the date of the booking.

All warranty claims for cosmetic defects must be accompanied by relevant photos. Photos must be taken within 48 hours from install and preferably the installer should sent the appropriate information the supplier to lodge the complaint and discuss immediate resolution strategies. Garage Doors & Automation that has been installed by must be serviced annually; failure to have your door serviced will void your warranty. Goods are covered by the manufacturer’s warranties. Smooth doors without a woodgrain texture are subject to oil canning, the degree of oil canning may vary and cannot be determined but is more prevalent in dark colours. This is not a warranty issue and is not covered under warranty as part of the warranty please confirm that the end user is aware of this prior to ordering the door. All quotations are valid for 30 days.

Superior gates and garage doors will send a final invoice for the balance owing via an email one day prior to installing the goods. Our technicians will test the remote controls and the garage doors operation when completed and will require confirmation of the final payment being made prior to our technician leaving site in the form of a bank receipt.

Superior gates and garage doors comply with the terms laid out by the ACCC. As such, we will choose to repair, replace or refund depending on the product fault. Refunds will be processed at the same value of the invoice. This will serve as full and final settlement. The consumer acknowledges and accepts that no other compensation will be awarded. At times, the company may agree to leave the goods and provide a discount in lieu of the rectification work. This will be assessed on a case by case basis and will require mutual agreement between the company and the consumer.